Refund policy

Thank you for shopping with [DeXesters]. We value your business and want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.

Certain items may not be eligible for returns, including:

• Used or damaged products caused by the customer
• Clearance or final sale items
• Personalized or custom-made products
• Hygiene-related items once opened

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us at [Your Email Address] with your order number and photos of the issue.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the item and packaging
• A description of the issue

We will work to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: [Klmdropshipping0@gmail.com] Website: [dexesters.myshopify.com] Business Name: [DeXesters]