FAQ

Orders and Shipping

  • How long does shipping take? — Most orders arrive within 7–15 business days depending on your location and the product ordered.
  • Do you ship worldwide? — Currently not shipping worldwide, working to expand.
  • How can I track my order? — Contact us to know when/where the product is shipping.
  • Why did I receive only part of my order? — Some products ship from different suppliers and may arrive separately.
  • Can I cancel my order? — Orders can usually be cancelled within the time it takes for the order to be confirmed.

Products

  • Are your products good quality? — Carefully chosen for good performance and value.
  • Do the products look exactly like the pictures? — Slight differences in color or packaging may occur due to lighting and screen settings.
  • What is the warranty on your products? — Most products come with a 1-year manufacturer's warranty.
  • Can I get a sample before ordering in bulk? — Contact our sales team to discuss sample options.

Returns and Refunds

  • What is your return policy? — We accept returns within 30 days of purchase for unused items in original packaging.
  • How do I initiate a return? — Contact our customer service team with your order number and reason for return.
  • How long does a refund take? — Refunds are processed within 5-7 business days after we receive your return.
  • Do you offer exchanges? — Yes, we offer exchanges for different sizes or colors within 30 days.

Payments and Security

  • What payment methods do you accept? — We accept all major credit cards, PayPal, and digital wallets.
  • Is my payment information secure? — Yes, we use SSL encryption to protect all transactions.
  • Do you offer payment plans? — Yes, we offer installment options for orders over a certain amount.
  • Can I save my payment information? — Yes, you can securely save your payment details for faster checkout.

General Questions

  • How can I contact customer support? — You can reach us via email, phone, or live chat during business hours.
  • Do you have a physical store? — We operate online only, but you can visit our showroom by appointment.
  • Can I change or cancel my order after placing it? — Contact us immediately if you need to make changes before it ships.
  • Do you offer gift cards? — Yes, digital and physical gift cards are available.